POLICIES
SHIPPING &
RETURNS
Every piece is handmade with love — here's what to expect when you order.
Processing Time
3–7 Business Days
US Shipping
5–10 Business Days
Ships From
United States
Returns
Within 14 Days
IMPORTANT NOTE
Every Piloto Boutique piece is 100% handmade to order by Miriam and Laritza Piloto. Because of this, processing times may vary depending on current order volume. We appreciate your patience — great things take time.
SHIPPING
SHIPPING INFORMATION
All orders are processed within 3–7 business days after payment is confirmed. Once your order ships, you'll receive a tracking number via email.
Standard Shipping (US)
USPS / UPS
5–10 business days
Expedited Shipping (US)
Available at checkout
2–4 business days
International Shipping
Customs fees may apply
10–21 business days
Shipping rates are calculated at checkout based on your location and selected shipping method.
RETURNS
RETURN POLICY
We want you to love your Piloto piece. If something isn't right, we're here to help.
- Returns are accepted within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition with tags attached.
- Custom or made-to-order pieces are final sale and cannot be returned.
- Sale items are final sale.
- Return shipping costs are the responsibility of the customer.
To start a return, please contact us with your order number and reason for return. We'll send you instructions within 48 hours.
CUSTOM ORDERS
CUSTOM & SPECIAL ORDERS
Want something made just for you? We love custom work. Reach out with your idea — color, size, style — and we'll bring it to life.
Custom orders require a 50% deposit upfront and typically take 2–4 weeks to complete depending on complexity.
Custom pieces are final sale and cannot be returned or exchanged.
STILL HAVE QUESTIONS?
WE'RE HERE TO HELP
Reach out anytime — we typically respond within 24–48 hours.
CONTACT US